NHS crisis laid bare as Tobye pulls out tooth with pliers

A woman had to pull out her own tooth with a set of pliers after she couldn't get a dentist appointment - despite phoning more than 100 clinics. Tobye Spencer, 57, had healthy teeth until a bout of pancreatitis left her vomiting frequently, which rotted them and almost all fell out.

In a bid to get a painful tooth extracted and dentures put in she says she spent hours ringing around more than 100 private and NHS dental surgeries. But unable to get an appointment because all the waiting lists were full, she says, she pulled out her own tooth.

Now she has just eight teeth and is desperate to get dentures - but still can't find anyone to take her on as a patient. She says there are no dentists who are willing to take on NHS patients because they can't charge as much as they could privately.

Going private would cost up to £800, she says, which she can't afford.

In addition to her eight real teeth, she has a "bridge" of three fake teeth she got installed while living in Spain in 2005 before her illness started.

Tobye said: “It’s not just vanity - my teeth are wobbly. It's not a nice feeling - it stops me eating certain things. I just want to have teeth and I don’t think that’s a big ask."

Tobye began losing weight and being sick frequently and was admitted to hospital after a year of symptoms in 2018. Doctors discovered she had severe pancreatitis - where the pancreas becomes inflamed and she started taking medication to treat it. She was in ICU for a week after fluid collected in her lungs and was treated for an abscess, leaving her bedbound and in hospital, between July to November in 2018. Poorly Tobye suffered severe malnutrition - dropping to 5st - had two cardiac arrests, and was vomiting frequently, which caused her to lose most of her teeth.

She began looking for a dentist in May 2021 - and spent two years ringing more than 100 within 40 miles from her home before giving up. She pulled out her molar on her own using pliers without anaesthetic in July 2023. While she is now better, her confidence is “rock bottom” due to her teeth.

Tobye said: “It's the 21st century and I'm walking round with no teeth! It was horrendous - I feel like I am living in the 18th century. I had a really serious illness which is why my teeth fell out - it’s not because I haven’t looked after them. My therapist tells me I need to go out and see people - it’s like a knock-on effect. I have phoned over 100 dentists to try and get an appointment, in practices all across Dorset and even Southampton, but no one will accept me."

Tobye is given regular physio to try and build her strength back up, and takes powerful medication for her condition – but says it’s bizarre that teeth are excluded from her treatment.

“I don't understand why your teeth aren't treated the same as the rest of your body," she said.

Tobye has written to the health ombudsman, and even to her local MP, but has been told she can only complain about a specific practice.

“How can I complain about one - I haven't been able to get an appointment for over 100!” she said. "I just want to have new teeth and be able to feel confident again. It’s been an awful time.”

If you're on the lookout for local news, we have you covered with our FREE email newsletter - sign up in the box at the top of this story or click here.