Yahoo News North Wales tourist attraction now won't reopen this year
A North Wales tourism attraction won't reopen this year. The roof of the SC2 waterpark in Rhyl was damaged during storms in December last year.
It has been shut since then - with customers asking Denbighshire Leisure when the £15m facility will reopen. They have now confirmed it won't open again this season in a major blow to the seaside town.
Denbighshire Leisure said it was "truly heart-breaking". There is no firm date for when it will reopen.
They also complained about "unkind and disingenuous" comments on social media
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Jamie Groves, Managing Director of Denbighshire Leisure Ltd, said: "Over the last few weeks, we have received a number of enquiries around the timescale for reopening our SC2 waterpark in Rhyl, and in response would like to share the current position with everyone.
"As you are all aware, the waterpark has been closed since the New Year due to storm damage, which affected the roof of the waterpark. This damage was more extensive than we first thought and it is now looking like we will not be able to open the waterpark for the remainder of the season.
"It is truly heart-breaking to see another one of our flagship destinations closed due to circumstances outside of our control, especially during the summer months when they would usually be full every day. As a local business, we cannot wait to see our much loved waterpark open once more, and we are doing everything we can to ensure the remedial work moves forward as quickly as possible. However, the widespread roof damage and limited access we have due to other works taking place, means that at the current time the waterpark cannot open to the public.
"The outside Splash Pad will have scaffolding on site to complete the roof works, so it would be unsafe to operate the Splash Pad whilst the work is going on. The safety of both our staff and customers is our top priority.
"The building remains open, with our Ninja TAG arena and our Adventure Play unaffected by the damage, and those attractions will continue to operate as normal. The damage is contained to above the waterpark, fortunately allowing us to continue running SC2 Ninja TAG sessions, birthday parties and our Adventure Play café with Costa. We have extended our TAG sessions, and want to reassure our customers that later in the year, our famous Christmas grotto and Ninja TAG experience will be going ahead as usual, and we cannot wait to welcome you to it!
"We are working very closely with the loss adjusters and specialist surveyors to agree the scope of works, and the position is being reviewed on a weekly basis. We appreciate that everyone would like to be given a firm date for reopening, but due to the scale of the works and the lengthy process involved, this is just not possible at the moment, however we can say we will be unable to reopen the waterpark this Summer.
"Most of those involved have been very understanding of our position, and we hope that this statement helps to clarify the difficult circumstances DLL are facing yet again. The last thing we wanted, as a company, was to be closed during our peak season, especially after the past three years of constant disruption to our business caused by various extreme weather incidents.
"Sadly, we have already seen many unkind and disingenuous comments on social media, and want to remind everyone that we are a local business who employs a very hard working and committed workforce. We are a large local employer, trying our very best to sustain and grow a business during a very difficult economic climate.
"We are very proud of the fact we offer an exceptional service, and that we have not only survived but grown, while many leisure companies across the UK have suffered badly. So please remember our workforce and their families read comments on social media. Be kind – we are all in this together and we are just as disappointed as our customers that our waterpark is not open this summer. We will continue to provide updates as and when they become available. In the meantime,"
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