NS&I issues 24 hour warning to Premium Bonds customers after 'limit' reached

NS&I has broken its silence after customers were told a "maximum" limit had been reached. Premium Bonds players and customers reached out to the financial provider, which is backed by the Treasury, on X, formerly Twitter, as April continues.

The customer said: "I am trying to buy more Bonds currently account is well under the limit of £50,000 but the message keeps saying you are at the maximum amount. This has been like this for more than 24 hours. Is this a glitch?"

In reply, NS&I spoke out and a representative then explained: "The headroom, which is the amount you can invest changes when you attempt to deposit funds. This changes even if the payment doesn't go through. My apologies for any inconvenience this causes, it will revert back to what it should be in a couple of days."

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The customer then responded: "Many thanks I did wonder whether there was something. Note to self: - ensure you type correct number in!" In another query, a customer said: "the amount that I can invest into premium bonds is less than it should be!

"The transaction failed a couple of times and each time it did the maximum I could invest went down!" The frantic customer went on and asked: "is there any way to fix this?" NS&I said in reply: "Thank you for getting in touch.

" Your accounts 'headroom' is reduced to prevent any further deposits from being made that will take your account over the maximum holding. The deduction on the account's headroom is automatically reduced as soon as the amount you wish to purchase is keyed on the system, as we expect the sale to proceed successfully.

"Your headroom will return to normal after a full 24 hours since the last attempt deposit. Rebecca 2/2." After the customer thanked the financial provider, NS&I said: "You're welcome, don't hesitate to get back in touch if you need anything else.

"Lacey."