Is PlayStation Stars down? Rewards programme vanishes from PS app

PlayStation Stars is currently in the midst of an extended outage that has left fans unable to claim game discounts and store credits.

The loyalty scheme, which enables users to earn points and digital collectibles by playing PlayStation games, went down globally last week. To make matters worse, the downtime began during Sony’s State of Play sale, which concluded on June 12.

Since its launch, PlayStation Stars has only been accessible on the PlayStation mobile app for iPhone and Android (you won’t find it on consoles). Although the service is still offline at the time of writing, it appears as though it might be back soon.

The PlayStation app received an update on iPhone yesterday (June 16), according to its App Store listing. As a result, the PlayStation Stars logo has been restored, complete with a sparkly new animation. However, clicking on it prompts the same error message that users have been seeing since the start of the disruption.

“PlayStation Stars is currently experiencing issues,” the message reads. “Our engineers are aware of the issue and are working on a fix.”

The same line has been repeated by the company’s customer support agents online. When we asked last week, they said they couldn’t provide an exact time for a fix.

Nevertheless, the return of the logo indicates that PlayStation is making progress on the issue and not, as some had feared, abandoning Stars altogether. Still, it’s unclear if the problem is due to a bug or a server-side issue on the PlayStation app caused by an API error.

This outage aside, there doesn’t appear to be a wider problem with PlayStation’s services. PlayStation’s Network status page is currently not showing any problems with its online features, including the PS Store and multiplayer gaming.

What is PlayStation Stars?

Sony introduced PlayStation Stars in 2022 as a free loyalty programme for users. You earn points by completing campaigns and activities tied to games, such as bagging a specific achievement (or trophy), or by making purchases on the PlayStation Store.

These points can then be redeemed for various rewards like PS Store credit, In-game items for specific games, full PS5 and PS4 games, and unique digital collectibles. The programme is tiered, so the more points you earn by playing, the more you progress through these levels, unlocking better rewards as you go.