Residents described 'appalling service' of Grenfell Tower management company

The company that managed Grenfell Tower, which was hit by a deadly blaze in the early hours of Wednesday, had ‘appalling service’ and ‘didn’t answer the phone’, according to reviews left by residents.

KCTMO was warned by residents in the months before the fire, that has killed at least six people and left 74 in hospital, that the building posed a massive fire risk.

Derek Gibbs left a review of the company on Google, saying: ‘Absolutely appalling service. Don’t answer the phone most of the time.

‘Definitely not after 4.30 pm. Pass you back and forth from department to department. Don’t deal with complaints properly, I’ve waited 2 years for a repair before.

‘The staff are generally rude, impatient, obnoxious, show no empathy and don’t have any respect for their customers. This organisation is corrupt, inept and not fit for purpose.’

Norah Shabz wrote: ‘The most unprofessional, disorganised, rude and highly idiotic office I have ever come across.

‘Mixing people’s files up and unwilling to take any responsibilities for their sheer and utter stupidity.

‘Problem is they are unavoidable and no one is there to help you only make things worse. Why has nothing been done about how disgustingly this office is run?’

Verite Reily Collins wrote a month ago: ‘As a Leaseholder I am disgusted at the high charges for appalling service.

‘I have never found such lazy, incompetent staff with other management firms, and think that whatever cosy arrangement this TMO has with the Council, they should be made to provide services, and not rely on the Council turning a blind eye.

‘It took me two years to get them to pump out stagnant, smelly water from a basement store – and the firm pumped out 7,200 gallons – what a health hazard. We have a new representative and I have been trying to contact her for eight weeks. No answer.’

The Grenfell Action Group said it had warned the Royal Borough of Kensington and Chelsea and the Kensington and Chelsea Tenant Management Organisation about its concerns over the safety of the tower.

In a blog post written this morning, the group said: ‘Regular readers of this blog will know that we have posted numerous warnings in recent years about the very poor fire safety standards at Grenfell Tower.

‘All our warnings fell on deaf ears and we predicted that a catastrophe like this was inevitable and just a matter of time.’

Six people have been confirmed dead, and the Met Police warns the number is likely to rise.

74 people are in six hospitals across London, and a number are still missing.