Scottish Power to pay £1.5m in refunds and compensation for overcharging thousands of customers

Scottish Power will shell out £1.5million in compensation and refunds after thousands of customers were overcharged with Scots being urged to check their utility bills.

Energy regulator Ofgem announced the firm has agreed to the compensation package as customers were charged more for gas and electricity than the price cap during the peak of the energy crisis.

Thousands of affected customers are due a refund and should have received an automatic payment, meaning they do not need to do anything.

Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, welcomed the payments. But the charity has warned billing problems are its most common complaint.

Scots are now being urged to check the accuracy of their statements regularly. Those with smart meters are being urged to make sure the device is working, while those with traditional meters should submit gas and electricity readings to avoid overcharging.

Hazel Knowles, energy lead for Advice Direct Scotland, said: "While any redress is welcome, and those ScottishPower customers affected should have already been compensated, this underlines the importance of checking your bills.

"With the cost-of-living crisis far from over, demand for help across Scotland with energy bills has never been higher and is the most pressing reason for people getting in touch.

"It is vital that people look at what they are paying and keep a close eye on the energy market. Taking regular meter readings and checking the level of your direct debit are as important as ever. If you have a smart meter, make sure it's working.

"The important thing to remember is that nobody should struggle alone, and help is available. Our energyadvice.scot service provides free, practical advice on the support and assistance available, such as grants, and ensures that people can access all entitled benefits.

"Anyone who believes they have been incorrectly charged or is experiencing other difficulties with their supplier should visit www.energyadvice.scot or call 0808 196 8660 for assistance."

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energyadvice.scot provides free, impartial, and practical advice on energy bills to anyone in Scotland. Advisers can be contacted at www.energyadvice.scot and on freephone 0808 196 8660, Monday to Friday, 9am to 5pm.

The organisation is also campaigning for the introduction of a social energy tariff, which would automatically enrol struggling households on the cheapest deal, in an effort to alleviate fuel poverty in the UK.

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