'All' smart meter owners warned they 'need' to submit reading themselves

.Smart meter owners have been told to submit an energy meter reading this week - despite the devices typically sending the data to your supplier itself. After the Ofgem energy price cap took hold, smart meter owners have been told the most reliable way to ensure bills are accurate is to submit readings themselves.

Smart meters come with an “in-home display”, a device that tracks how much energy is being used more accurately. It sends readings automatically to suppliers, meaning customers are less likely to underpay or overpay for gas and electricity.

The technology also allows providers to offer specialist “time of use” tariffs which vary the cost of electricity throughout the day. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drop.

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Citizens Advice explained: "You don’t normally need to read your smart meter. Smart meters normally send readings to your supplier automatically - this is known as ‘smart mode’. You can check if your smart meter should work in smart mode.

"You might need to read your smart meter in some situations, for example if you’ve just switched supplier - you normally need to send the first meter reading yourself, you switch supplier and they say they can’t connect to your meter - this can happen if you’ve got an older smart meter or you want to check your meter reading - for example, to see how it’s changed recently."

It added: "Call your supplier to give them the reading - or check if you can submit one on their website or app. If you can’t get to your meter, your energy supplier might be able to give you extra help to read or move your meter. You can check if you can get extra help from your energy supplier."