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Travelers allegedly get kicked out of flight after arguing over luggage size: ‘Everyone was staring’
A woman is going after Frontier Airlines after she says an employee tried to charge her group for oversized carry-ons when the woman claimed they didn’t have any.
The story was shared by journalist @dyanavilla.tv, who filmed the whole ordeal in a 25-part TikTok series that has since gone viral.
“Please make this go viral!” the caption on the first post read. “The frontier front desk and supervisor were not cooperating with their guest. PLEASE HELP US GET THIS TO FRONTIER!”
In the clip, a small group of women can be seen checking the size of their carry-ons at their gate — and to show they all comply with the requirements.
“Ma’am, these bags fit,” the person behind the camera tells a gate agent standing several feet away.
But even after showing that they fit within the parameters, the employee was apparently not satisfied.
“They don’t fit if you’re forcing them down,” the gate agent replies, which only confuses the women further.
The travelers repeatedly place their bags inside the “bag check” station and ask the attendant multiple to explain why they don’t fit, but she doesn’t appear to reply. At one point, they grow so irritated that one of the women says, “You’re acting like you own the freakin’ airline!”
Eventually, the employee walks over and tells them the bags don’t truly fit because the women are pushing down on them. But in turn, the women all say that they are not, and they refuse to pay the extra $100 bag fee the employee tries to impose on them.
After the first few videos started to go viral, one of the women — Sandra Romero — got on camera and tried to share more of the story.
According to Romero, she felt “ashamed” and “discriminated against” by the Frontier employees and noticed that it was only herself and two other Hispanic women who were stopped and humiliated over their bag size.
In a statement to In The Know, a representative for Frontier said, “The video fails to show that the customer using the sizer box had an additional carry-on bag. Each customer is allowed one free personal item that must fit within the smaller sizer box. This customer had more than one bag and they were not able to combine them into a single bag that fit in the personal item box.”
“I even told her that I was going to be late to my job,” Romero shared. “And they didn’t care.”
“Allowing these customers to board without paying would be inequitable to every other customer who was already onboard with paid bags,” the Frontier representative added.
Eventually, Romero tried to make her bag even smaller by digging through the carry-on and throwing out several articles of clothing.
“Everybody was staring at me because I had to pull out all my underwear and bras,” Romero said of the embarrassing experience.
In several follow-up videos, Romeo and Villa explain that they were ultimately not allowed on the flight and were told it was because they were filming and holding up the line of other passengers. They then had to re-book pricier tickets through another airline just to ensure they’d make it to their destination the following morning in time for work.
“If customers refuse to pay the required carry-on bag charge that is fairly and equally applied to all individuals whose bags do not meet the size requirements for a personal item, they will be precluded from boarding the aircraft,” the Frontier representative said.
Ultimately, the group said they received partial reimbursement from Frontier for the whole ordeal.
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The post Travelers allegedly get kicked out of flight after arguing over luggage size: ‘Everyone was staring’ appeared first on In The Know.
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