UK's 'worst' broadband provider confirmed - is your supplier top or bottom of the list?

The UK's largest broadband providers have once again been scrutinised by Ofcom, revealing clear winners and losers. The telecoms regulator has been tracking customer complaints about the main suppliers, indicating that Virgin Media needs to improve its service.

The popular Internet Service Provider (ISP), which boasts millions of users across the UK, recorded the worst overall score with 20 complaints per 100,000 customers, significantly below the industry average of 12 complaints per 100,000.

Ofcom reports that customer complaints were primarily driven by dissatisfaction with how their grievances were handled by Virgin. Other underperformers included NOW Broadband, Shell Energy and Vodafone, all scoring poorly compared to their competitors.

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On a more positive note, Sky emerged as the top performer, registering just 5 complaints per 100,000 customers. Plusnet, EE and BT also scored lower than the average.

Here are the full broadband results:, reports the Mirror.

Sky - 5 complaints per 100,000.

Plusnet - 9 complaints per 100,000.

EE - 9 complaints per 100,000.

BT - 11 complaints per 100,000.

TalkTalk - 13 complaints per 100,000.

Vodafone - 14 complaints per 100,000.

Shell - 14 complaints per 100,000.

NOW - 18 complaints per 100,000.

Virgin Media - 20 complaints per 100,000.

In addition to examining broadband complaints, Ofcom has also released figures regarding Landline, Mobile and Pay-TV complaints.

Once again, Virgin Media found itself at the bottom of the rankings for landline and Pay-TV services. Sky, on the other hand, topped the charts with the fewest complaints in all categories.

Here are the full results for Pay TV:.

Sky - 2 complaints per 100,000 customers.

TalkTalk - 2 complaints per 100,000 customers.

BT - 7 complaints per 100,000 customers.

Virgin Media - 13 complaints per 100,000 customers.

Fergal Farragher, Ofcom's policy director, said: "We can see from these latest figures that customer dissatisfaction remains at a similar level to the previous quarter. While there has been an improvement in Virgin Media's performance, its position at the bottom of our tables shows there is further room for improvement."

Rocio Concha, of Which?, said: "At a time when many telecoms firms have implemented mid-contract price hikes of almost nine per cent, it's unacceptable that poor customer service from some of the biggest telecoms firms has led thousands of their customers to complain to the regulator."

She added: "Virgin Media is the most complained-about broadband firm and also performed particularly poorly for customer service in Which? 's most recent broadband customer satisfaction survey. While many consumers will rightly consider switching, firms that are falling short must urgently make improvements so all customers are getting the standard of service and support they need and deserve."

Virgin Media has acknowledged the findings, highlighting a decrease in complaints over the past year. "We're committed to providing an excellent service to our customers, and while overall these complaints represent a very small proportion of our customer base, we acknowledge there is a need for improvement, which is underway, and we're focused on getting this right," said a spokesperson from Virgin Media O2.

The company emphasised its commitment to enhancing customer experience: "We are investing heavily and making changes across our business to deliver tangible improvements for example through multi-skilling our teams and rolling out new IT platforms that will make it easier for customers to get support when they need it, and empowering our people to resolve any issues quickly and effectively first time."