Virgin Media customers have TV channels cut and forced to 're-apply for them'

Virgin Media customers all over the UK have had access to TNT Sport removed from their TV packages. Affected channels include TNT Sports 1 HD, TNT Sports 2 HD, TNT Sports 3 HD, TNT Sports 4 HD and TNT Sports Ultimate.

In September 2023, Virgin Media removed TNT Sport from all of its TV bundles meaning new customers now have to add it to their package for an additional cost of £18 per month, according to Cord Busters. The September 2023 shake-up meant that new customers would have to add TNT Sports as a separate, paid add-on to their TV package.

Existing customers were initially exempted from these changes but Virgin Media made it clear that once their current contracts expired and came up for renewal, or if they made any changes to their existing bundle, they, too, would face the new pricing structure.

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Customers still subscribed to Virgin Media’s ‘Maxit’ bundle, which previously included TNT Sports, are now receiving emails warning them of impending changes. Virgin Media said: “We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers.

“We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing.” Customers who wish to re-activate TNT Sports, are then advised to fill a special form.

One person on X (formerly Twitter) said: "I've lost access this morning despite filling in the form @virginmedia - when will access be given again and how can I claim compensation for services not delivered as part of the agreed contract?"

While another person added: "What’s going on @virginmedia, I’ve always had BT/TNT sports in my package, in fact I watched it yesterday. Today I’m no longer subscribed apparently? Are you removing channels from my package without informing me?"