A woman was left shocked after catching a phone shop worker scrolling through her intimate pictures while he repaired her device.
Louise Johnson, 28, says she felt violated after finding the man looking through her photos - including images of her in her underwear and bikinis - after she took the phone to be repaired.
She called police who went to the shop where they confirmed that CCTV showed the man looking through her phone for 15 minutes, but says officers said they were powerless to act because he hadn't actually downloaded or shared the images.
The man has since been sacked, the shop's manager has confirmed.
Johnson, from London, took her phone to The Mobile Doctor in Worcester where she was visiting friends earlier this month after its screen and battery were damaged when she dropped it.
But she said when she went to collect it, she caught a male worker looking at her pictures.
She said: "As soon as I walked in, I saw him lock my phone and put it to the side, but I saw my wallpaper, so I knew it was mine.
"I asked whether my phone was ready, and he told me it would be another hour as someone had to come and finish repairing the frame.
"But I knew he'd been on my phone, so I asked for it back, swiped up to see my most recent tabs and saw that he was looking through all my photographs from years ago.
"Some of them were personal to me. There were pictures of me in bikinis and in underwear which were quite intimate. They were pictures I had sent to a boyfriend and no one else.
“I could see that he'd been looking at them."
She said she was left disgusted and as she tried to grab the phone, claims the man snatched it back, scratching her hand, then refused to hand it over unless she paid £85 for the repair.
"I felt completely violated," she added. "It's creepy and perverted to go through someone else's most private pictures without their permission."
When Louise demanded her phone back, she claims the man refused to hand it over unless she coughed up £85 for the repair.
She added: "When I asked the police for the man’s name they refused claiming it was because of GDPR.
"I almost fell over in shock. Basically a strange man can rifle through my private pictures without permission but his identity is protected because of data protection? How is that right?"
Malik Ali, manager at The Mobile Doctor, said: "We have resolved the issue in the presence of police.
"The worker involved has been sacked. We have apologised to the customer.
"Nothing like this will ever happen again in future."
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