Glasgow carer warned after borrowing £320 from service users before giving back just £10

Jordan Shepherd
·2-min read

A Glasgow care worker has been warned after taking money from vulnerable service users and breaking professional boundaries.

Caroline Buchanan, who worked for Caledonia Social Care, was warned by the Scottish Social Services Council (SSSC) after borrowing money and failing to pay it back. In a report by the body, it was found that in May, 2022, she asked service user AA for £70 but only repaid £10.

The care worker was also found to have attended an event with AA without the knowledge or authorisation from Caledonia Social Care between January and May of that year. In another instance, the SSSC heard how Buchanan had contacted AA using her personal phone without informing or permission from her employer.

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The report also stated that she visited service user BB's house out with support times on May 20 and May 25, 2022. Buchanan also arranged for grass cutting and painting at BB's house.

During that time, it is also alleged that she borrowed £250 from BB which she failed to repay. The report found that Buchanan should have a warning placed on her registration for a period of four years.

Concluding their decision the SSSC wrote: "Social service workers are expected to maintain professional boundaries. You admit to attending a social event with AA and contacting AA with your personal mobile phone. You also admit to attending service user BB’s home outside of your working hours.

"Attending service users’ homes and contacting them outside the remit of your employment blurs the boundaries of what is and isn’t appropriate from a social care worker and places the service users at risk of emotional dependence on the additional support.

"The behaviour also has the potential to damage relationships between the service users and other care workers as your actions are likely to create confusion in the minds of the service users as to what level of care they should expect from social service workers.

"Social service workers are expected to not abuse the trust of people who use services or the access they have to their personal information or property. You borrowed money from both AA and BB, this was an abuse of your position of trust. Your actions resulted in financial harm to the service users concerned."

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