HSBC has launched 10 gender neutral titles for customers

HSBC is rolling out new services aiming to give transgender customers a better banking experience, including offering a choice of 10 gender neutral titles.

The bank said the new titles allow people who do not identify as a particular gender, or who do not want to be identified by gender, to choose the title that works for them.

The titles will be applied across a customer’s account, including their bank cards and correspondence.

The new options are:

Mx – The ‘x’ replaces the ends of Mr, Mrs and Ms, leaving a person’s gender undisclosed. Pronounced “mix” or “mux”

Ind – An abbreviation of individual

M – A term that drops the end of Mr, Mrs, Ms or Miss, removing indicators of gender

Misc – An abbreviation of miscellaneous

Mre – An abbreviation for “mystery”

Msr – A combination of Miss and Sir

Myr – A neutral term used in other parts of the world.

Pr – An abbreviation of person. Pronounced “per”

Sai – An non-gendered term used in Asia. Pronounced “sigh”

Ser – A gender-neutral term used in Latin America. Pronounced “sair”

The bank has also streamlined the process for people who wish to change their gender on their bank account.

It said customers simply need to bring a passport, driving licence or birth certificate that supports the change of gender to update their details in branch.

Branch and contact centre staff have been undergoing training to support this.

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The announcement was made ahead of International Transgender Day of Visibility on Friday.

In November, Metro Bank said customers and staff who do not identify themselves with being specifically male or female can now choose non-binary as an option when filling out forms.

As well as choosing options like Mr, Mrs or Miss, customers and staff at Metro Bank can opt for Mx when giving their title.