London bus route labelled 'awful' as 6 out of 7 single deckers taken off road

-Credit: (Image: Mike Kemp/In Pictures via Getty Images)
-Credit: (Image: Mike Kemp/In Pictures via Getty Images)

A London bus route has been labelled 'awful' after six out of seven of an operator's single deckers and 10 of its double deckers had to be taken off the road. Concerns have been raised about the W9 - which runs between Chase Farm Hospital and Southgate Station in Enfield, North London - as many services 'fail to turn up'.

Transport for London (TfL) was asked about the route via a freedom of information request. It read: "As you will know from your own statistics the W9 bus is one of the worst performing in London.

"At least one in five buses fail to turn up. W9 serves many areas with poor PTAL and connects people to schools, Overground train stations and runs between Southgate Tube station and Chase Farm Hospital [...] What measures have you put in place to improve the awful service[?]"

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A TfL case officer replied: "W9 performance is being discussed with Sullivans at the periodic performance meeting. Meeting notes from recent meetings are attached for your information. Sullivans were asked to share performance improvement plan for route W9 at the next performance review meeting.

"This will be discussed with the operator at the next performance review meeting." TfL attached performance review documents for Sullivan. One noted: "Single deck buses are particularly problematic."

'Ongoing issues with acquiring parts'

It added: "Currently out of six out of seven to link up with and copy the SDs [single deckers] are off the road. This is as a result of ongoing issues with acquiring parts. 10 DDs [double deckers] are off the road."

As regards the W9, documents said the operator was 'struggling to get drivers on this route' and there had been eight open lines. In addition, there had been suspension issues 'due to speed humps'. There have been at least 289 complaints.

MyLondon has approached Sullivan Buses for comment.

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