Martin Lewis' MSE warns 500,000 broadband customers 'you'll be contacted in coming weeks'

Martin Lewis' Money Saving Expert has warned 500,000 households over being "contacted" by TalkTalk. The BBC Sounds and ITV regular's MSE website has warned Shell Energy broadband and home phone customers will "soon be automatically transferred to TalkTalk."

MSE added: "But your service should continue as before and you should keep paying your bills as normal." After buying Shell Energy UK in December 2023, Octopus Energy agreed to sell this set of approximately 500,000 customers to TalkTalk.

MSE said: "TalkTalk will contact you when your account is ready to be moved. This should happen over the coming weeks and months and all Shell customers should be moved over to TalkTalk by autumn this year. The move will happen automatically. Octopus says Shell already uses some of TalkTalk's technology behind the scenes, so transferring customers should be a smooth process.

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"Until you're moved across to TalkTalk, you can still get help and manage your account in the same way you always have, through Shell." There shouldn't be any downtime during the move (when it happens) and MSE says you won't need any new equipment and you'll stay on the same contract.

In February an Octopus statement said: "Octopus Energy has agreed to sell the broadband arm of Shell Energy Retail following the acquisition of the company in December 2023. After careful consideration, the company has selected the shareholders of TalkTalk, an established retailer in the telecoms market, as the buyer of Shell Energy Broadband. TalkTalk already has vast experience in the market, has demonstrated great customer care and uses state-of-the-art proprietary technology to look after its customers.

"Shell Energy is already supported by TalkTalk's platform, so transferring to them ensures a smooth transition for all customers involved, which is the highest priority for both companies and the best outcome for customers. The migration process will begin in the coming months. For now, customers should sit tight; they will be contacted once their account is ready to move over to TalkTalk’s systems.

"Until migration, Shell Energy Broadband customers will be looked after by the same teams as before."