PrettyLittleThing shoppers 'cancel accounts' and warn 'we will shop elsewhere'

PrettyLittleThing (PLT) has started charging all customers for returns - leaving shoppers livid. The fashion brand, owned by Boohoo, introduced a £1.99 fee on June 3 as it moved in line with the likes of its rivals, like Zara, H&M, New Look, Debenhams and more.

Shoppers who are members of its PLT Royalty programme won't be able to avoid the charge either. PLT Royalty costs £9.99 a year and gives members free unlimited delivery on all items. Members can use the brand's next working day delivery service for free - a service which costs non-members £9.99 a time.

Taking to Twitter/X, a shopper raged on social media: "What exactly are the perks of Royalty if you remove free returns? Your sizing is so crazy I cannot order my usual size knowing it will fit, and always have to order multiples!

READ MORE Six unanswered questions from Dr Michael Mosley death - from backpack to 'stumble'

"Now, having to pay for returns, I will cancel my account and shop elsewhere." And another said: " I will be cutting back on ordering from you. It's very unfair, considering you don't have the option to return items to stores for free."

"Changing your returns policy (without actually sending out any email by the way) to now charge people for returning their items is actually laughable," said another on X. And another said: "Prettylittlething now charging for their returns has hurt me more than any break up could ever."

On its website, PLT says: "UK returns are £1.99 if you use the returns portal. If you do not use the returns portal in accordance with our instructions, then you will be responsible for the cost of returning Products to us, using your chosen alternative returns method.

"Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them. For International returns, you will also need to pay for your return."