Yahoo News Ryanair issues warning to passengers over boarding pass rule at three holiday destinations
Ryanair has warned passengers flying to three major holiday destinations that they must print off their boarding passes. The budget airline said that airports in Turkey and Morocco do not allow digital boarding passes downloaded onto mobile phones.
It added that passengers heading to Tirana airport in Albania also need to print off their boarding passes. In a statement on its website, Ryanair said: “We accept mobile boarding passes on flights from the majority of airports on our network.
“However unfortunately some airports cannot accept mobile boarding passes yet, these airports are: Turkey and Morocco. Also the following airport does not accept mobile boarding passes: Tirana.”
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Ryanair said that passengers travelling to those airports “must check in online and print out a paper boarding pass for their flight(s).” The airline says that passengers can access their boarding passes via ‘My Bookings’ on the Ryanair website or on the app.
According to the airline’s guidance, customers who do not have access to a printer can print the boarding pass at the check-in desk, but it warns that each passenger “will be charged a boarding card reissue fee”. In the airline’s statement of fees, this would mean a charge of £20.
This charge is different to an airport check-in fee, which is £55 charged per passenger per sector (or £30 for flights from Spain). Last year an elderly couple were caught out by the fee and were left “horrified” at paying £110 after they found the airline's website "confusing".
Ruth and Peter Jaffe were flying from Stansted Airport to Bergerac, France in August 2023 and discovered they had downloaded the incorrect ticket on their phone. The couple were directed to the Ryanair desk where they paid £55 each to print off the correct boarding passes. A Ryanair spokesperson told the M.E.N. at the time that the passengers failed to check-in online before arriving at the airport and that the fees were inline with the airline’s T&Cs.
