Spotify Wrapped not working: Users complain of 'my year in review' feature being down

Music lovers are complaining that they cannot use Spotify Wrapped, which shows all the songs, albums and podcasts they have been streaming in the last year.

The platform rolled out the feature on Thursday but hundreds users are still flooding social media with reports that the page is not working on their account.

The feature is designed to enable listeners to access their history from throughout the year, covering artists and songs streamed, as well as how many minutes were spent using Spotify in 2019.

There is also a new A Decade Wrapped feature which showcases the songs, albums, artists and podcasts people tuned in to over the past 10 years.

The company itself launched in 2006, so users could have easily been using the streaming service throughout the 2010s.

As of Friday morning, hundreds on social media were still complaining about being unable to access their Spotify Wrapped hours after the streaming service launched the feature.

There has also been a spike of reports about Spotify not working on DownDector, which monitors possible technology outages.

One user said: "I can't see my Spotify Wrapped. I've been trying for 15 minutes. Guess we'll never know."

Another commenter asked: "Why is Spotify Wrapped not working for Me?" and Daniel Firmin also had problems, tweeting: "Why doesn't my spotify wrapped work?"

The Spotify customer service account @Spotifycares suggested to one user that she should try to open the feature in an incognito internet browser.

To other users, the customer care account suggested restarting their device or clearing their browser's cache and cookies.

Alexander Velky said: "A the annual tradition of Spotify Wrapped not working! Button on my phone does nothing and in the browser it insists I'm my daughter (despite being logged in as me) so my top song of EVERY MONTH is that Greatest Showman song."

Some Twitter users were flagging a problem where the feature would stop working for the Top Artists section.

One user complained to the streaming service saying: "@SpotifyUK trying to view my Spotify Wrapped 2019 except you won't load everything but my top artists."

Another asked: "Is anyone else's @Spotify wrapped not working after reaching the top artists section?"

The Standard has contacted Spotify for comment.