TfL says Elizabeth line is 'more reliable' as passengers stuck on Paddington trains

People wait on Abbey Wood Elizabeth line platform
-Credit: (Image: Sunil060902)

Transport for London (TfL) has claimed that the Elizabeth line is 'more reliable' as improvement works get underway. But comes after passengers found themselves 'stuck' in trains near Paddington station yesterday (Wednesday, June 26) after a fault with overhead wires.

Customers experienced 'mayhem', as one person even spoke of 'abandoning ship' just outside the major London interchange due to the electrical problems. There was disruption between Abbey Wood and Heathrow/Reading on the railway line while engineers fixed problems in the Ladbroke Grove area.

Before the incident, TfL's commissioner, Andy Lord, claimed in a report that there had been 'improving trends' as regards the reliability of the network as a programme of improvements got underway. Committee papers for a meeting on June 12 stated: "Performance in recent periods has been good, with a step change in the reliability of the trains since the rollout of a further software update in February.

"The single biggest reliability challenge remains Network Rail’s infrastructure to the west of London, but Network Rail have clear plans for improvement works which are beginning to demonstrate improving trends. This remains a key focus for all the parties working to deliver the overall Elizabeth line service."

READ MORE: Experts working on Elizabeth line change as new station prepares for passengers

£140m programme of Elizabeth line upgrades

Mr Lord added: "The latest signalling system software upgrade was commissioned on June 2, 2024. We also co-hosted the International Suburban Rail Benchmarking group conference in May where senior representatives from eight railways from around the world joined the Elizabeth line and London Overground in Stratford for three days of knowledge-sharing."

Andy Lord, TfL commissioner
TfL's commissioner, Andy Lord, has spoken of 'improving trends' on the Elizabeth line -Credit:TfL

In February, Network Rail announced a £140 million 'accelerated performance improvement plan' to address issues affecting the Elizabeth Line west of Paddington. Officials said work to 'stabilise' the issues that have led to cancellations and delays - including passengers being left stuck in trains 'for hours' in December - will take place over the next six months, including in the Thames Valley.

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