Vodafone Complaints Up With New Billing System

Complaints against telecoms giant Vodafone have surged by more than 50% after issues with a new billing system.

Regulator Ofcom says there were 32 complaints about Vodafone made per 100,000 customers in the last three months of 2015 - an increase from the 20 in the previous three months.

Vodafone was the only provider to receive more complaints than the industry average of 10 per 100,000 customers.

The figures were recorded as Vodafone moved pay-monthly customers to a new billing system and, as well as billing, customers flagged up issues with pricing, charges, complaint handling and service.

Vodafone apologised to affected customers, as it admitted suffering "some problems" with the "highly complex" switchover.

"We are working hard to improve our customers' experience and more recent data is showing an improvement."

It added that customer call centre teams had been enlarged to deal with the extra problems.

Meanwhile, TalkTalk received the most complaints about landline services, EE received the most for fixed-line broadband and BT for pay-TV.

Ofcom said it receives just under 300 complaints a day from telecoms customers.