TalkTalk customer left without broadband for weeks in 'address' mix up

A TalkTalk customer was left without broadband for WEEKS after a blunder from the broadband provider. TalkTalk reinstated Paul Barnard's broadband on a more expensive contract after accidentally cancelling it amid the Cost of Living crisis.

The 55-year-old contacted the broadband provider in December to cancel the internet on a property he used to own in the Peak District. But TalkTalk accidentally and mistakenly cancelled the line at his home in Derbyshire instead.

Paul rang TalkTalk to raise the issue and his line was reinstated just over two weeks later, and he was compensated £112. TalkTalk also told him he would be able to sign up to a new contract 30 days after the service was reinstated.

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But when he recontracted, the order was not fully processed, the Sun newspaper reports. "It was stressful because I'm busy with work and I was having to spend an hour every couple of weeks trying to get them to sort it out," Paul said. "If you could get straight through to someone then it would be fine, but you can't.

"You [keep getting] transferred, you have to go through it all again each time and it just got my blood boiling by the end." A TalkTalk spokesperson said: "We apologise for the inconvenience Mr Barnard has experienced, which was initially caused by a technical error preventing this new price from being applied."

The Sun reports the error and mix-up meant he was charged £37 a month despite agreeing to pay just £23: a £14 overcharge which would have been an annual £168 in the Coast of Living crisis. Paul, aged 55, said he had to contact TalkTalk six times to get the issue sorted.

It was only after the newspaper confronted TalkTalk that the issue was rectified and he was refunded £162. TalkTalk has also offered him a goodwill gesture of one free month of broadband.